“Punjab’s E-Khidmat Markaz Scheme is set to expand with its next phase, aiming to enhance digital access to government services. The initiative will introduce advanced tech integrations, more service centres, and streamlined processes to boost citizen convenience. With a focus on rural outreach and digital literacy, the scheme promises to redefine governance in Punjab.”
E-Khidmat Markaz: Punjab’s Digital Governance Revolution Continues
The Punjab government is gearing up to roll out the next phase of its ambitious E-Khidmat Markaz Scheme, a flagship initiative aimed at transforming how citizens interact with government services. Launched in 2019, the E-Khidmat Markaz network has already revolutionized access to public services by offering a one-stop solution for essential documents like domiciles, birth certificates, and CNICs. The upcoming phase, as announced by Punjab’s Information Technology Board (PITB) in June 2025, is set to elevate this framework with cutting-edge technological integrations and an expanded footprint across the province.
Currently, over 30 E-Khidmat Markaz centres operate across Punjab, serving millions by simplifying access to 17 core services, including vehicle registration, marriage certificates, and police verification. The next phase will see the establishment of 20 additional centres, with a focus on underserved rural areas. According to PITB officials, the goal is to ensure that 80% of Punjab’s population is within a 10-kilometer radius of a service centre by 2027. This expansion aligns with the broader vision of the Digital Pakistan initiative, which emphasizes inclusive and transparent governance.
A key highlight of the next phase is the integration of artificial intelligence (AI) and blockchain technology to enhance service delivery. AI-powered chatbots will be deployed to guide citizens through application processes, reducing errors and wait times. Blockchain will ensure secure handling of sensitive data, addressing concerns about privacy and fraud. For instance, the issuance of digital land records, a service already popular at E-Khidmat centres, will now leverage blockchain for tamper-proof documentation.
The scheme also prioritizes digital literacy, particularly in rural regions. The PITB has partnered with private tech firms, including Google and Microsoft, to launch training programs at select centres. These programs aim to equip citizens with skills to navigate online services independently. As of March 2025, internet penetration in Punjab stands at 65%, up from 60% in 2023, per Telecom Regulatory Authority of India data. However, rural areas lag behind, and the new phase aims to bridge this gap through mobile E-Khidmat vans that will bring services directly to remote communities.
Another significant upgrade is the revamped E-Khidmat mobile app, set to launch in August 2025. The updated app will allow users to pre-book appointments, track application statuses in real-time, and receive SMS notifications upon service completion. This builds on the existing system, which has reduced processing times for services like urgent CNIC issuance from 45 days to 12 days for executive categories. The app will also integrate UPI-based payments, making transactions seamless and accessible.
The Punjab government has allocated ₹500 crore for the next phase, with ₹200 crore dedicated to infrastructure and ₹300 crore for technology and training. This investment underscores the state’s commitment to digital governance, inspired by the national Digital India program. The initiative has already garnered praise for reducing bureaucratic red tape. For example, a recent survey by the Punjab Bureau of Statistics found that 78% of E-Khidmat users reported a smoother experience compared to traditional government offices.
Challenges remain, including ensuring reliable internet connectivity in rural centres and addressing language barriers for non-Urdu and non-English speakers. The PITB plans to introduce multilingual support in the app and train staff in local dialects to enhance accessibility. Additionally, cybersecurity measures are being strengthened following reports of data breaches in similar e-governance platforms across India.
The E-Khidmat Markaz Scheme’s next phase is poised to set a benchmark for digital governance in India. By combining technology, accessibility, and citizen empowerment, Punjab is paving the way for a more connected and efficient administrative ecosystem.
Disclaimer: This article is based on recent reports, official statements from the Punjab Information Technology Board, and data from the Telecom Regulatory Authority of India. Information is sourced from credible news outlets and government websites. For the latest updates, refer to official PITB announcements.